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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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steven

April 7, 2026

5  out of  5
rating by steven
"Once again Isiah you are the best"
We responded:
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
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La Cindy Harris

April 3, 2026

5  out of  5
rating by La Cindy Harris
"Very nice and courteous and listens to any issues or questions, very helpful"
We responded:
"Thanks LaCindy for the 5 stars! We appreciate your longevity with our Deer Park State Farm insurance office!"
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Mitch McKenzie

April 2, 2026

5  out of  5
rating by Mitch McKenzie
"Wonderful experience! Friendly and very attentive to my needs! Won't find a better experience anywhere in my opinion!"
We responded:
"Thank you so much for your kind words and trusting us for nearly 15 years! Mitch, we're thrilled to hear you had such a wonderful experience and felt well taken care of. Your loyalty means the world to us, and we look forward to continuing to serve you for many years to come!"
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bain224

March 30, 2026

5  out of  5
rating by bain224
"Anytime I call Shelonda. Payton's office the staff is helpful and knowledgeable."
We responded:
"Thanks for the compliment bain224! We certainly try our best to always provide the best service from our Cincinnati State Farm office and we appreciate your business!"
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BallinAllDay

March 23, 2026

5  out of  5
rating by BallinAllDay
"Shelonda was very helpful. The office always has great customer service. "I would highly recommend Shelonda and her office to our family and friends.""
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that our team provided you with great personal service. It means a lot to us to know that you would recommend us to your family and friends. We look forward to continuing to serve you!"
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Marsha

March 17, 2026

5  out of  5
rating by Marsha
"All way ready to teach you how you can benefit your ,that what have in courage me."
We responded:
"Thanks for the 5 stars Marsha! We're thrilled to hear that we explained your benefits in an understanding manner."
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Carmen Cason

March 10, 2026

5  out of  5
rating by Carmen Cason
"You done a great job I’m proud of you I appreciate your help thanks"
We responded:
"We appreciate the 5 stars Carmen! Servicing our insurance customers in neighboring states shows how we can get work done even when you're not in our back yard."
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Bryan Nelson

March 5, 2026

5  out of  5
rating by Bryan Nelson
"My wife and I assisted a real estate client with the purchase of a condo and he needed insurance. I contacted the agency online and Isaiah Peyton promptly contacted me. Isaiah contacted our client directly. He was very professional and he helped our client secure insurance the same day. Our client was pleased with the service and the high level of professionalism. Overall, the experience was positive."
We responded:
"Bryan we truly appreciate your review and the opportunity to assist your client! At our agency, we pride ourselves on quick response times, competitive pricing, and a smooth experience for both real estate professionals and their buyers. We’re glad Isaiah was able to step in and get your client covered the same day. Thank you for trusting us as a resource for your current client and clients to come!"
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Melanie Jackson

February 25, 2026

5  out of  5
rating by Melanie Jackson
"Long-time customer, turned friend Ms Payton and her team always provide exceptional service. Everyone goes the extra mile and are always very accommodating to my needs. Highly recommend her services to anyone shopping for insurance.. 10/10! :)"
We responded:
"Thank you so much Melanie for your kind words and continued support! We truly value the relationship we’ve built with you over the years. It’s always our goal to go above and beyond for our customers, and we’re thrilled to hear that you and your auto and life insurance needs feel well taken care of at our State Farm agency. We look forward to continuing to serve you and your insurance needs for many years to come!"
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Dorothea Long

February 23, 2026

5  out of  5
rating by Dorothea Long
"Such a great group of people to work with. They have always been Efficient and responsive to my needs and requests. Thanks for your help."
We responded:
"Thanks for the 5 stars Dorothea! Your recognition of our efficiency and responsiveness means a lot to us! It's always rewarding to know we have met your expectations and thanks for meeting with Sasha!"
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Terrence D Davis Sr.

February 20, 2026

5  out of  5
rating by Terrence D Davis Sr.
"Great communication skills and personality excellence across the board."
We responded:
"Terrance we appreciate your kind words! We're happy to hear that our communication and personality made a positive impact. It was a pleasure working with you, and our State Farm agency looks forward to the opportunity to assist you again in the future! "
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Nikki Byrd

February 18, 2026

4  out of  5
rating by Nikki Byrd
"Isaiah is always knowledgeable and nice to speak with. He is able to maintain a level of professionalism while handling inquiries in a way that I appreciate!!"
We responded:
"Thanks so much for the great feedback Nikki! We’re happy to hear Isaiah is knowledgeable and easy to talk to. He works hard to keep things professional while making sure your questions are answered, so it’s awesome to know you appreciate that. "
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John Silcox

February 17, 2026

5  out of  5
rating by John Silcox
"Thanks Claire appreciate your help and nice meeting you"
We responded:
"Thank you so much John for your wonderful 5 star review! We're delighted to hear that Claire was helpful and that you found our staff easy to reach. We truly appreciate your kinds words and look forward to serving you again soon!"
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Shawna Halsey

February 13, 2026

5  out of  5
rating by Shawna Halsey
"Shelonda & her team have been amazing to work with. We appreciate the quick response & personal attention!"
We responded:
"Thank you so much for your kind words Shawna! We are committed to providing quick and personalized attention to ensure the best experience for our customers. It's been a pleasure working with you!"
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Galia Zeigler

February 9, 2026

5  out of  5
rating by Galia Zeigler
"Shoutout to Shelonda and her State Farm office — truly amazing service every single time!"
We responded:
"Thank you Galia for that feedback regarding Jordan handling your auto insurance! It's our pleasure to assist you with your insurance needs. If there's anything else we can do to help, please let us know!"
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Yolanda Miller

February 6, 2026

5  out of  5
rating by Yolanda Miller
"This is a 5 star company. They have excellent customer service and communication. When I asked questions they always have a quick response. They are always quick to help."
We responded:
"From deep in our hearts we appreciate this review Yolanda! We're grateful to be able to help and we're here for any future needs!"
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Bonnie Sue Lewis

February 6, 2026

5  out of  5
rating by Bonnie Sue Lewis
"Elijah was so helpful today! Not only was he courteous and knowledgeable, but patiently answered my questions and then got me signed on to the Safe Driving app to save on my auto insurance. Thank you Elijah in Shelonda Payton’s office!"
We responded:
"Thanks Bonnie for those kind words regarding Elijah! He's our college intern who's helped us tremendously with these types of car insurance savings."
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gregory

January 30, 2026

5  out of  5
rating by gregory
"Isaiah was a great help taking care of my problem he was easy to talk too and he explained to me what I needed to do."
We responded:
"Gregory we're thrilled for the 5 stars of Isaiah! His demeanor makes lots of our customers happy! Thanks for allowing him to personally help you with life insurance. It's our most valuable product for families so we are appreciative of your comment!"
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Monica Tucker

January 26, 2026

5  out of  5
rating by Monica Tucker
"Jonaye and Shelonda were extremely helpful during my insurance process. Extremely great customer service. I am very pleased with their services."
We responded:
"Thanks you so much Monica for your comments regarding Jonaye! She's a valuable asset to our team with her knowledge of our life and health insurance products!"
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Letstalk Cincinnati

January 26, 2026

5  out of  5
rating by Letstalk Cincinnati
"Isiah was great! Would highly recommend him as your agent"
We responded:
"We appreciate your review of Isaiah regarding your renters insurance. As your local State Farm office we look forward to assisting with your insurance needs in the future."
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Rachel Tolliver

January 23, 2026

1  out of  5
rating by Rachel Tolliver
"Poor communication!"
We responded:
"We’re sorry this happened, Rachel. We've responded to the email you sent us. Please reach out to Shelonda Payton - State Farm Insurance Agent and the Cincinnati team if more information is needed – Shelonda Payton - State Farm Insurance Agent"
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Byron Brown

January 15, 2026

5  out of  5
rating by Byron Brown
"Pure incompetence. Me and my family have told this office many times over many years that my father and I share a name and that different people are on different policies and they are incapable of changing the information. Get it together!"
We responded:
"Dear Byron. Thank you for your message. According to our internal records, the information we have on file in accurate. However, we understand that the app may not always display this on your end. If you would like, we can perform a more detailed separation of the household policies to help clarify the distinctions between you and your father. Please note that doing so may affect any discounts currently applied, as the system sometimes adjusts eligibility when policies are separated or names are listed individually. Please let us know how you would like to proceed or if you have further questions. We'd love to get this rectified to your satisfaction. Have a great day!"
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Angela Garnett

January 15, 2026

5  out of  5
rating by Angela Garnett
"Very reliable and always address my concern. Never wait on any claims."
We responded:
"Thanks Angela for entrusting us to service your life insurance, property insurance and vehicle insurance needs! We're honored to have worked with you all these years!"
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Chandler Tenuta

January 15, 2026

5  out of  5
rating by Chandler Tenuta
"Isaiah was so helpful in getting my lienholder information updated after I refinanced my car. Friendly service, emailed me all the documents while we were still on the phone, made the process very smooth and easy! Thanks Isaiah!"
We responded:
"Chandler we appreciate your kind words regarding Isaiah. Thanks for taking time out of your day to compliment his kindness and efficiency with processing your car insurance updates!"
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Robert White

January 14, 2026

5  out of  5
rating by Robert White
"Great customer service"
We responded:
"Thanks for the 5 stars!! We appreciate being able to service our Mason/Deerfield Township State Farm customers!!"