Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sakina Devereaux

Sakina Devereaux

May 29, 2026

5  out of  5
rating by Sakina Devereaux
"Isaiah is amazing. He's very professional and prompt with handling any insurance issues I've had."
We responded:
"Sakina we're thrilled you had an efficient experience with Isaiah regarding your life insurance and renters insurance! We're here to service and assist in the future and appreciate your longevity with our State Farm agency!"
Profile photo of Eddie Bishop

Eddie Bishop

May 27, 2026

5  out of  5
rating by Eddie Bishop
"Great service!!!"
We responded:
"Thanks so much for those kind words Eddie! We enjoy servicing your insurance needs from our Kenwood area State Farm office."
Profile photo of Kim Stokes

Kim Stokes

May 26, 2026

5  out of  5
rating by Kim Stokes
"I’ve putting off making the phone call forever. Isaiah made everything quick and easy."
We responded:
"Thank you for your review Kim! We appreciate you reaching out regarding car insurance, and we’re happy to hear Isaiah helped make the process quick and straightforward. Please don’t hesitate to contact us if you need anything in the future."
Profile photo of Will Avery

Will Avery

May 15, 2026

5  out of  5
rating by Will Avery
"Shelonda manages a very professional office. I am 100% happy with the service I received from Jonaye."
We responded:
"Thank you so much Will for your fantastic 5-star review! We’re delighted to hear that Jonaye provided you with professional insurance advice. Our entire team works hard to maintain a high standard of service, so it’s wonderful to know you’re 100% happy with your experience. We truly appreciate your kind words and look forward to supporting you in the future!"
Profile photo of B C

B C

May 13, 2026

5  out of  5
rating by B C
"Had the pleasure of speaking to Isaiah who’s Shelondas son (huge green flag that the family’s working together) - made the process incredibly easy and straightforward to get a quote and determine next steps - very professional and authentic - would highly recommend"
We responded:
"Thank you so much BC for your wonderful 5-star review! We’re thrilled to hear that Isaiah made the auto insurance process easy and straightforward for you. It’s great to know that our family team approach is a “huge green flag” — we truly believe in working together to provide the best service possible. We appreciate your recommendation and look forward to assisting you anytime you need!"
Profile photo of Mary Haynes

Mary Haynes

May 13, 2026

5  out of  5
rating by Mary Haynes
"Isaiah was very prompt in responding to my text. He was able to answer my questions and provided the information I needed."
We responded:
"Thank you so much Mary for your kind words and the 5-stars! We’re delighted to hear that Isaiah was prompt and helpful in responding to your text messages. Providing timely and clear communication is very important to us and we appreciate you allowing us to multi-task using this feature!"
Profile photo of Angel C.

Angel C.

May 7, 2026

5  out of  5
rating by Angel C.
"Isaiah was great! Very thorough and informative. I appreciate your patience and professionalism. Thanks for everything happy to join the State Farm community!"
We responded:
"Angel that you so much for your review of Isaiah helping you with auto and renters insurance! He enjoys helping our customers with their insurance purchases!"
Profile photo of 2 Placez

2 Placez

May 7, 2026

5  out of  5
rating by 2 Placez
"Jonaye is a wonderful, attentive agent at Shelonda Payton’s State Farm agency."
We responded:
"Thank you for this awesome review of Jonaye! She’s a great addition to our team and absolutely loves to make sure our customers understand everything about the insurance process!"
Profile photo of Wendell Allen

Wendell Allen

April 22, 2026

5  out of  5
rating by Wendell Allen
"Shelonda Payton State Farm office is the best customer service and all your insurance needs, the staff is well trained an excellent with helping out on all your concerns."
We responded:
"Thanks Wendell for the kind words! We are excited to be able to offer you the level of service customers deserve!"
Profile photo of Britany Hoffman

Britany Hoffman

April 21, 2026

5  out of  5
rating by Britany Hoffman
"Thanks for helping me"
We responded:
"You're so welcome Britany! Thanks for your years of loyalty and we look forward to helping with your insurance needs in the future!"
Profile photo of steven

steven

April 7, 2026

5  out of  5
rating by steven
"Once again Isiah you are the best"
We responded:
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
Profile photo of La Cindy Harris

La Cindy Harris

April 3, 2026

5  out of  5
rating by La Cindy Harris
"Very nice and courteous and listens to any issues or questions, very helpful"
We responded:
"Thanks LaCindy for the 5 stars! We appreciate your longevity with our Deer Park State Farm insurance office!"
Profile photo of Mitch McKenzie

Mitch McKenzie

April 2, 2026

5  out of  5
rating by Mitch McKenzie
"Wonderful experience! Friendly and very attentive to my needs! Won't find a better experience anywhere in my opinion!"
We responded:
"Thank you so much for your kind words and trusting us for nearly 15 years! Mitch, we're thrilled to hear you had such a wonderful experience and felt well taken care of. Your loyalty means the world to us, and we look forward to continuing to serve you for many years to come!"
Profile photo of bain224

bain224

March 30, 2026

5  out of  5
rating by bain224
"Anytime I call Shelonda. Payton's office the staff is helpful and knowledgeable."
We responded:
"Thanks for the compliment bain224! We certainly try our best to always provide the best service from our Cincinnati State Farm office and we appreciate your business!"
Profile photo of BallinAllDay

BallinAllDay

March 23, 2026

5  out of  5
rating by BallinAllDay
"Shelonda was very helpful. The office always has great customer service. "I would highly recommend Shelonda and her office to our family and friends.""
We responded:
"Thank you so much for your kind words and recommendation! We’re thrilled to hear that our team provided you with great personal service. It means a lot to us to know that you would recommend us to your family and friends. We look forward to continuing to serve you!"
Profile photo of Marsha

Marsha

March 17, 2026

5  out of  5
rating by Marsha
"All way ready to teach you how you can benefit your ,that what have in courage me."
We responded:
"Thanks for the 5 stars Marsha! We're thrilled to hear that we explained your benefits in an understanding manner."
Profile photo of Carmen Cason

Carmen Cason

March 10, 2026

5  out of  5
rating by Carmen Cason
"You done a great job I’m proud of you I appreciate your help thanks"
We responded:
"We appreciate the 5 stars Carmen! Servicing our insurance customers in neighboring states shows how we can get work done even when you're not in our back yard."
Profile photo of Bryan Nelson

Bryan Nelson

March 5, 2026

5  out of  5
rating by Bryan Nelson
"My wife and I assisted a real estate client with the purchase of a condo and he needed insurance. I contacted the agency online and Isaiah Peyton promptly contacted me. Isaiah contacted our client directly. He was very professional and he helped our client secure insurance the same day. Our client was pleased with the service and the high level of professionalism. Overall, the experience was positive."
We responded:
"Bryan we truly appreciate your review and the opportunity to assist your client! At our agency, we pride ourselves on quick response times, competitive pricing, and a smooth experience for both real estate professionals and their buyers. We’re glad Isaiah was able to step in and get your client covered the same day. Thank you for trusting us as a resource for your current client and clients to come!"
Profile photo of Melanie Jackson

Melanie Jackson

February 25, 2026

5  out of  5
rating by Melanie Jackson
"Long-time customer, turned friend Ms Payton and her team always provide exceptional service. Everyone goes the extra mile and are always very accommodating to my needs. Highly recommend her services to anyone shopping for insurance.. 10/10! :)"
We responded:
"Thank you so much Melanie for your kind words and continued support! We truly value the relationship we’ve built with you over the years. It’s always our goal to go above and beyond for our customers, and we’re thrilled to hear that you and your auto and life insurance needs feel well taken care of at our State Farm agency. We look forward to continuing to serve you and your insurance needs for many years to come!"
Profile photo of Dorothea Long

Dorothea Long

February 23, 2026

5  out of  5
rating by Dorothea Long
"Such a great group of people to work with. They have always been Efficient and responsive to my needs and requests. Thanks for your help."
We responded:
"Thanks for the 5 stars Dorothea! Your recognition of our efficiency and responsiveness means a lot to us! It's always rewarding to know we have met your expectations and thanks for meeting with Sasha!"
Profile photo of Terrence D Davis Sr.

Terrence D Davis Sr.

February 20, 2026

5  out of  5
rating by Terrence D Davis Sr.
"Great communication skills and personality excellence across the board."
We responded:
"Terrance we appreciate your kind words! We're happy to hear that our communication and personality made a positive impact. It was a pleasure working with you, and our State Farm agency looks forward to the opportunity to assist you again in the future! "
Profile photo of Nikki Byrd

Nikki Byrd

February 18, 2026

4  out of  5
rating by Nikki Byrd
"Isaiah is always knowledgeable and nice to speak with. He is able to maintain a level of professionalism while handling inquiries in a way that I appreciate!!"
We responded:
"Thanks so much for the great feedback Nikki! We’re happy to hear Isaiah is knowledgeable and easy to talk to. He works hard to keep things professional while making sure your questions are answered, so it’s awesome to know you appreciate that. "
Profile photo of John Silcox

John Silcox

February 17, 2026

5  out of  5
rating by John Silcox
"Thanks Claire appreciate your help and nice meeting you"
We responded:
"Thank you so much John for your wonderful 5 star review! We're delighted to hear that Claire was helpful and that you found our staff easy to reach. We truly appreciate your kinds words and look forward to serving you again soon!"
Profile photo of Shawna Halsey

Shawna Halsey

February 13, 2026

5  out of  5
rating by Shawna Halsey
"Shelonda & her team have been amazing to work with. We appreciate the quick response & personal attention!"
We responded:
"Thank you so much for your kind words Shawna! We are committed to providing quick and personalized attention to ensure the best experience for our customers. It's been a pleasure working with you!"
Profile photo of Galia Zeigler

Galia Zeigler

February 9, 2026

5  out of  5
rating by Galia Zeigler
"Shoutout to Shelonda and her State Farm office — truly amazing service every single time!"
We responded:
"Thank you Galia for that feedback regarding Jordan handling your auto insurance! It's our pleasure to assist you with your insurance needs. If there's anything else we can do to help, please let us know!"