State Farm® Insurance Agent Shelonda Payton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shawna Halsey
February 13, 2026
"Shelonda & her team have been amazing to work with. We appreciate the quick response & personal attention!"
"Thank you so much for your kind words Shawna! We are committed to providing quick and personalized attention to ensure the best experience for our customers. It's been a pleasure working with you!"
Galia Zeigler
February 9, 2026
"Shoutout to Shelonda and her State Farm office — truly amazing service every single time!"
"Thank you Galia for that feedback regarding Jordan handling your auto insurance! It's our pleasure to assist you with your insurance needs. If there's anything else we can do to help, please let us know!"
Bonnie Sue Lewis
February 6, 2026
"Elijah was so helpful today! Not only was he courteous and knowledgeable, but patiently answered my questions and then got me signed on to the Safe Driving app to save on my auto insurance. Thank you Elijah in Shelonda Payton’s office!"
"Thanks Bonnie for those kind words regarding Elijah! He's our college intern who's helped us tremendously with these types of car insurance savings."
gregory
January 30, 2026
"Isaiah was a great help taking care of my problem he was easy to talk too and he explained to me what I needed to do."
"Gregory we're thrilled for the 5 stars of Isaiah! His demeanor makes lots of our customers happy! Thanks for allowing him to personally help you with life insurance. It's our most valuable product for families so we are appreciative of your comment!"
Monica Tucker
January 26, 2026
"Jonaye and Shelonda were extremely helpful during my insurance process. Extremely great customer service. I am very pleased with their services."
"Thanks you so much Monica for your comments regarding Jonaye! She's a valuable asset to our team with her knowledge of our life and health insurance products!"
Letstalk Cincinnati
January 26, 2026
"Isiah was great! Would highly recommend him as your agent"
"We appreciate your review of Isaiah regarding your renters insurance. As your local State Farm office we look forward to assisting with your insurance needs in the future."
Rachel Tolliver
January 23, 2026
"Poor communication!"
"We’re sorry this happened, Rachel. We've responded to the email you sent us. Please reach out to Shelonda Payton - State Farm Insurance Agent and the Cincinnati team if more information is needed – Shelonda Payton - State Farm Insurance Agent"
Byron Brown
January 15, 2026
"Pure incompetence. Me and my family have told this office many times over many years that my father and I share a name and that different people are on different policies and they are incapable of changing the information. Get it together!"
"Dear Byron. Thank you for your message. According to our internal records, the information we have on file in accurate. However, we understand that the app may not always display this on your end. If you would like, we can perform a more detailed separation of the household policies to help clarify the distinctions between you and your father. Please note that doing so may affect any discounts currently applied, as the system sometimes adjusts eligibility when policies are separated or names are listed individually. Please let us know how you would like to proceed or if you have further questions. We'd love to get this rectified to your satisfaction. Have a great day!"
Angela Garnett
January 15, 2026
"Very reliable and always address my concern. Never wait on any claims."
"Thanks Angela for entrusting us to service your life insurance, property insurance and vehicle insurance needs! We're honored to have worked with you all these years!"
Chandler Tenuta
January 15, 2026
"Isaiah was so helpful in getting my lienholder information updated after I refinanced my car. Friendly service, emailed me all the documents while we were still on the phone, made the process very smooth and easy! Thanks Isaiah!"
"Chandler we appreciate your kind words regarding Isaiah. Thanks for taking time out of your day to compliment his kindness and efficiency with processing your car insurance updates!"
Robert White
January 14, 2026
"Great customer service"
"Thanks for the 5 stars!! We appreciate being able to service our Mason/Deerfield Township State Farm customers!!"
Noah Pedz
January 14, 2026
"Would recommend!"
"We appreciate the 5 stars of our local State Farm agency Noah! Thanks for recommending us to your friends who need car insurance!"
Sophia Freeman
January 6, 2026
"Isaiah is the best!! Super helpful and insightful!! Highly recommend!!"
"Thank you for your 5-star review of Isaiah and your State Farm vehicle insurance! We're grateful to be your good neighbor and look forward to helping in the future!"
bernadette watson
December 30, 2025
"Very professional and has always solved and resolved all request/issues. Thank you"
"Thank u soo much Bernadette! We enjoy being available to help resolve your requests anytime!"
steven
December 15, 2025
"Thanx Isaiah for your prompt and friendly service Always taken care of at this office"
"Thank you so much for your kind words Steven! We're delighted to hear that Isaiah and our team consistently take good care of you. We look forward to serving you again soon!"
Lynn Brown
December 5, 2025
"The staff is very professional and attentive, great customer service."
"We appreciate your review Lynn! We are delighted to know you had great personal experience with our State Farm office. We're here for you if you need any assistance in the future!"
taylor woodward
November 29, 2025
"I had a great experience with Isaiah Payton at State Farm. He was extremely helpful, knowledgeable, and easy to work with. Isaiah explained everything clearly and made sure I got the coverage that fit my needs. I highly recommend him if you want excellent service and someone who truly cares about his clients!"
"Thank you so much for your kind words and positive feedback Taylor! We're thrilled to hear that Isaiah provided you with helpful, knowledgeable, and attentive service. It's our goal to ensure every client feels confident and well-supported, and we're glad Isaiah could make that happen for you. We truly appreciate your recommendation and look forward to serving you again in the future!"
Envision Marie
November 18, 2025
"Amazing and very supportive staff. A welcoming office. Very good with communication and a genuine interest in helping people."
"Thank you so much for your kind words Marie! We’re thrilled to hear that you found our staff supportive and our office welcoming. Communication and genuinely helping our clients are very important to us, and your feedback means a lot. We look forward to continuing to assist you!"
Pam Hunsche
October 15, 2025
"Very knowledgeable, friendly and efficient staff."
"Hi Pam, thank you so much for the great rating! 😊"
Sandy Albrinck
October 9, 2025
"Isaiah is always very friendly and helpful and is very knowledgeable"
"Thanks Sandy for working with Isaiah regarding your life insurance & vehicle insurance! He thrives on being able to personally help long term customers such as yourself and is very grateful to work with your family!"
S Hey
October 8, 2025
"I called to get clarity on communications I received from Sate Farm. Isaiah gathered all the facts , conducted research and provided me with what I needed to know. Great and speedy customer service."
"Thank you so much for your kind words! We're glad to hear that Isaiah was able to assist you thoroughly and efficiently. Providing clear and timely service is something we take great pride in, and it's wonderful to know your experience reflected that."
Chad Armentrout
October 6, 2025
"Terrible. Staff is nice but Stay away from Shelonda. She’s rude and unhelpful."
"Thanks for the review Chad. I've explained to you multiple times how to fix your issue and you resulted in name-calling which caused me to disconnect the call. In today's industry where it's difficult to find great employees I'm going to protect me and my team by not allowing that behavior for my office. Please let us know when you find someone else who can service your needs. Have a great day!"
Mel Jackson
September 30, 2025
"Great experience! Wonderful service. ALWAYS an easy, seamless process. Isaiah is very professional and efficient at his job there."
"Thank you so much, we appreciate you taking the time out of your day to give us your feedback!!!"
Traci Wheatley
September 27, 2025
"Knowledgeable and kind. Great agent!"
"We appreciate those wonderful words Traci! We love to know in today's world that you consider us kind as that small word goes such a long way! If there's anything we can help with in the future please let us know!"
Lizbeth Amaya
September 25, 2025
"I had a great experience with this State Farm office! Isaiah was extremely helpful and made the whole process so easy. He took the time to go over multiple quotes with me and made sure all my needs were taken care of. Excellent customer service—I highly recommend!"
"Lizbeth thank you so much for taking the time to leave us such a detailed personal review! Isaiah enjoys presenting multiple options which ensures that you get exactly what's specific to your needs. Please let us know if there's anything else we can help with in the future!"