State Farm® Insurance Agent Shelonda Payton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yolanda Miller
November 5, 2024
"This is a 5 star company. They have excellent customer service and communication. When I asked questions they always have a quick response. They are always quick to help."
"From deep in our hearts we appreciate this review Yolanda! We're grateful to be able to help and we're here for any future needs!"
Debra Jaspers
October 30, 2024
"Love my Shelonda Payton State Farm team outstanding service!"
"Thanks for those kind words Debra! We love helping you anytime and with your busy schedule we appreciate your use of our text portal! We look forward to working with you in the future from our Kenwood area State Farm insurance office! "
bain224
October 28, 2024
"Anytime I call Shelonda. Payton's office the staff is helpful and knowledgeable."
"Thanks for the compliment bain224! We certainly try our best to always provide the best service from our Cincinnati State Farm office and we appreciate your business!"
Noah Champagne
October 26, 2024
"he’s very good at taking out the trash and keeping things tidy"
"B appreciates the 5 stars Noah! :)"
ralph meadows
October 16, 2024
"I had a great conversation with Shalonda today she cleared up some things for me that I was confused about. Shalonda is the best and of course I give her 5 stars."
"Thank u so much Mrs. Meadows! Insurance can be confusing so I don't mind at all to help clarify things. I appreciate your longevity with my State Farm Insurance agency!"
Karen Kopack
October 16, 2024
"Shelonda is a long time insurance professional. She truly cares and is trustworthy...and trust is everything."
"Thanks so much for those kind words Karen! I take pride in the insurance knowledge I've developed over the years and love what I do. Please let me know if there's anything else we can help you with insurance-wise in the future! "
Abby Dean Held
October 15, 2024
"Helpful and informative while delivering negative news about our account."
"Thanks Abby for sharing your feedback with us at our Deer Park State Farm insurance agency. We know getting negative news about your account isn't easy, and we really appreciate you noticing our efforts to be helpful and clear about it. We look forward to working with you again the future!"
John Silcox
October 14, 2024
"Very nice people to talk to and they explain everything very well to you."
"John, thanks for taking time out of your day to give us, your local State Farm Insurance company, 5 stars!"
Andrea Gerome
October 11, 2024
"Super happy with the service I received!! Great office!"
"Thanks for those kind words Andrea! We look forward to assisting with any additional relocation needs from our Ohio State Farm insurance office!"
Bobby Lang
October 11, 2024
"Jordan was very friendly and knowledgeable. I had a great experience."
"We at the Shelonda Payton's Cincinnati area State Farm agency appreciate those kind words Bobby! I'm glad we were able to make your insurance experience a positive one!"
Mike Rudd
October 8, 2024
"I have worked with Shelonda and her amazing team since she started the business! Auto to renters to personal articles to adding a van VIN for a hiking adventure they did it! Easy direct deposit, no upsells, love them!"
"Wow Mike thank you sooo much for the 5 stars and great review! We certainly appreciate working with your family all these years regarding your auto insurance, recreation vehicles and home insurance! Best wishes on your next endeavors!"
Rita Beard
October 3, 2024
"5 Stars!! It has been a pleasure working with Shelonda at State Farm!! When I choose a company/agent to work with, professionalism, communication, responsiveness and knowledge is highly important to me. Shelonda embodies all of these qualities. If you're looking for an agent, I HIGHLY recommend reaching out to Shelonda first!!!"
"Thanks Rita for those kind words!! We appreciate your almost 20 years longevity! Educating our customers regarding all of their options is what we're proud of! We look forward to working with you again soon!"
Steve Simon
September 26, 2024
"Jordan did a great job! She was very pleasant and efficient. She listened well and took care of all of my needs!"
"Thanks Steve and we appreciate those kind words regarding Jordan! Please let us know if our State Farm insurance office can do anything else for your family in the future!"
Kim Simon
September 16, 2024
"Great teamwork, very professional yet personal!"
"Thanks for the kind words and 5 stars Kim! We appreciate your trust and longevity with our auto insurance agency and look forward to working with again in the future!"
Pamela Bradbury
September 5, 2024
"Very helpful."
"Thanks for selecting our Cincinnati State Farm agency Pamela! Jordan take pride in helping all our customers and we look forward to working with you in the future!"
ryan nolloth
August 27, 2024
"So easy to talk to and get new insurance up and running. Very nice and professional and helpful!!"
"We appreciate those kind words and 5 stars Ryan! Our State Farm office is available and ready to help again the in future! Please don't hesitate to call us anytime! "
Wayne Trier
August 22, 2024
"Overall a great experience as Jordan was very police, courteousvand knowledgeable"
"Jordan's a great asset to our agency so we appreciate the kind words and 5 stars Wayne! Our State Farm insurance agency looks forward to helping with your insurance needs in the future!"
pearl Willis Thomas
August 19, 2024
"Always helpful and professional"
"We appreciate those kind words Pearl! Our State Farm office is honored that you've worked with us all these years and looking forward to assisting you in the future!"
Mary Beth Freson-Leslie
August 12, 2024
"Jordan smoothly updated our home owners account and took a credit card payment while answering a flurry of questions… a wonderful multi tasker!!"
"Thanks so much for those kind words Mary Beth. Jordan thoroughly enjoys helping and always comes to work with a smile! Her passion is home and auto insurance so our State Farm agency certainly appreciates those kind words!"
Cleveland Stokes
August 8, 2024
"Very professional and courteous. Fast response to all my needs."
"Thank u sooo much for the kind words Cleveland! We're grateful to be able to help from our State Farm office!!"
Arianna Castro
August 6, 2024
"Jordan was great! Very professional and knowledgeable."
"Arianna thank you for those kind words and great review of Jordan! Our Cincinnati State Farm Agency appreciates your business!!"
Khalis Hicks
August 6, 2024
"I was able to set up my claim with the body shop, tow service, & rental agency all online within 10 minutes. State Farm, Tow Service & recommended Body Shop all were responsive & detailed in explaining next steps. Thank you for such a seamless experience."
"Thanks Khalis for the 2nd 5 star review. We appreciate you taking time to recognize the entirety of your online auto claims experience! Hi Khalis, thank you so much for the great rating! 😊"
Shellie Davis
August 1, 2024
"I appreciate your help with making the payment. Thanks again"
"You’re welcome Shellie! We’re glad we could help from your Cincinnati State Farm agency!! "
Michelle
July 24, 2024
"Shelonda and her team, especially Andrea are great! They are kind, concerned, easy to work with and responsive. Great people!"
"Thanks so much Michelle for the 5 star review of Andrea at our Deer Park Cincinnati office! We appreciate you taking time out of your day to evaluate our services!"
Christian Fredenburgh
July 17, 2024
"I called Shelonda's Office to remove a vehicle from my insurance policy. Andrea listened to my request & even sent a text to confirm which vehicle i wanted removed from the policy. I had also requested a break diwn of the costs for each vehicle on the policy. Andrea was kind enough to send that as well. I give Andrea 5 stars. ⭐⭐⭐⭐⭐"
"Thanks for those kind words Christian! I'm glad Andrea was able to make assisting you with your auto insurance such a positive experience!"